1. The Aim
The aim of this policy is to enable service providers, service users and all stakeholders to forward any complaints that they may encounter in the provision of Child Day Care (CDC) Services to ensure the best interests of all concerned, above all, the best interest of the children. A complainant should initially level his/her complaint with the Child Care Centre management in order to seek redress therefrom, failing which the complainant may pursue the concern with the Directorate for Quality and Standards in Education within the Ministry for Education and Employment, complete with supporting documentation of that is of relevance to the complaint.